![]() ![]() Be sure to re-enable your AV software after you finish performing this troubleshooting step.Ĩ. Temporarily disabling the AV software may help to determine if it's playing a role. Sometimes, anti-virus software can interfere with the camera working properly. If the image is detected during the Help Center webcam check, it should also be detected during the pre-exam webcam check.ħ. Never select anything labeled "splitter" or "filter." Please refer to this article. Be sure to actually select the physical internal or external camera. ![]() If necessary, you can change the camera during the webcam check via the "change my webcam" link. Run the webcam check and ensure your camera's image is shown. Run the system check and ensure your camera is detected.Ħ. Afterwards, click on the "Help Center" icon in the toolbar.ĥ. Open LockDown Browser, log in, and navigate to a course. Such utilities could be preventing your webcam from working correctly with LockDown Browser.Ĥ. Close down any utilities running in the background such as Dropbox, Skype, Instant Messaging clients, Facebook, BitTorrent, Spotify, and MegaBackup. Once restarted, close down all applications that might use a video camera or webcam.ģ. If the problem persists after doing step #1 above, please restart your computer. On the window that appears, click the button titled "check for new version." For Mac, this will read "check for update." If a new version is detected, install it to your computer, then try to take your exam again after the install is finished. For Mac users, this will be a Globe icon. ![]() Please exit the pre-exam webcam check, and click the "i" icon in the LockDown Browser toolbar. If LockDown Browser does not automatically launch, exit your web browser. Locate LockDown Browser on your machine and launch the application. You should be taken to the Canvas login screen, where you can navigate to your quiz.When there are warnings of not being able to detect the webcam, or you experience a "Spinning Wheel" icon (but no webcam image) we recommend students follow these steps:ġ.If the quiz you are trying to take was created with New Quizzes in Canvas, LockDown Browser should automatically launch,.After downloading and installing LockDown Browser, use your usual web browser to navigate to your quiz in Canvas.You may want to review the download instructions in the Respondus Knowledgebase.Please let your instructor know as soon as possible if you do not have access to a compatible device. Note: this link will most likely detect your operating system You will likely see James Madison University above the “Install Now” button. Choose the Windows or Macintosh version if necessary.Download the Respondus Lockdown Browser here.Install SSL VPN before you download Respondus Lockdown Browser for your JMU classes.To install and use Respondus LockDown Browser If you’re taking a test in Canvas that requires the use of LockDown Browser, you can use any of our computers. LockDown Browser is installed on the Libraries’ public workstations. It is not be used in other areas of Canvas. Respondus LockDown Browser is only used for Canvas tests. If a Canvas exam requires that Respondus LockDown Browser be used, you will not be able to take the test with a standard web browser. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. Respondus LockDown Browser™ is a secure browser for taking exams in Canvas. View the Respondus Monitor Student Guide.Visit our Learning Innovations & Design Desk online or in Rose Library.To get help with Respondus Monitor at JMU Use Monitor with Canvas (Classic Quizzes).Use one of these Quick Start Guides from Respondus to learn how to install and use Monitor: When Respondus Monitor is enabled for a quiz or exam, students are required to use a webcam and microphone with Lockdown Browser. After the quiz is complete, an instructor can review recorded details of the assessment, with the videos available. It is an additional feature of Respondus LockDown Browser that uses a webcam to provide synchronous test proctoring. Respondus Monitor is an online test proctoring software system integrated into Canvas. Using Respondus Monitor and LockDown Browser to Take Exams Respondus Monitor for students ![]() Using Respondus Monitor and LockDown Browser to Take Exams.Educational Technology Services for Faculty. ![]()
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